Shipping Policy

SHIPPING POLICY

  • We currently do not offer international shipping.
  • Orders placed on our website https://thezensage.com/ are fulfilled and delivered only within India.
  • All orders are processed and dispatched within 48-72 hours of order confirmation, excluding Sundays and public holidays.
  • You will receive a confirmation email or SMS once your order is shipped, along with a tracking number.
  • Delivery typically takes 5 to 7 business days from the date of dispatch.
  • Delivery times may vary based on geographic location, courier availability, and other external factors such as weather, strikes, or government restrictions.
  • During festive seasons, sales, or promotional events, order processing and delivery times may be longer due to increased demand.
  • We appreciate your patience during such times and assure you of our best efforts to dispatch orders as quickly as possible.
  • If your order has not been delivered within 15 days of shipment, we request you to contact our Customer Support Team at zensage.help@gmail.com
  • Our team will respond to your query within 24-48 hours and provide necessary assistance to resolve the issue.
  • Any delivery-related issues must be reported within 15 days from the expected date of delivery.
  • Issues reported after this period may not qualify for resolution, replacement, or refund.
  • To ensure timely and safe delivery, we partner with some of India’s leading logistics providers, including but not limited to:
    • Ekart
    • Delhivery
    • Bluedart
    • DTDC
  • Customers are strongly advised to record a video while unboxing their order.
  • This video will serve as essential evidence in case of any issues with damage, defects, missing items, or tampering, and will facilitate faster dispute resolution.
  • Please ensure your shipping details are accurate and complete.
  • In case of return due to an incorrect address or non-receipt, re-delivery will incur additional shipping charges, and delivery timelines may be extended.