Shipping Policy
SHIPPING POLICY
- We currently do not offer international shipping.
- Orders placed on our website https://thezensage.com/ are fulfilled and delivered only within India.
- All orders are processed and dispatched within 48-72 hours of order confirmation, excluding Sundays and public holidays.
- You will receive a confirmation email or SMS once your order is shipped, along with a tracking number.
- Delivery typically takes 5 to 7 business days from the date of dispatch.
- Delivery times may vary based on geographic location, courier availability, and other external factors such as weather, strikes, or government restrictions.
- During festive seasons, sales, or promotional events, order processing and delivery times may be longer due to increased demand.
- We appreciate your patience during such times and assure you of our best efforts to dispatch orders as quickly as possible.
- If your order has not been delivered within 15 days of shipment, we request you to contact our Customer Support Team at zensage.help@gmail.com
- Our team will respond to your query within 24-48 hours and provide necessary assistance to resolve the issue.
- Any delivery-related issues must be reported within 15 days from the expected date of delivery.
- Issues reported after this period may not qualify for resolution, replacement, or refund.
- To ensure timely and safe delivery, we partner with some of India’s leading logistics providers, including but not limited to:
- Ekart
- Delhivery
- Bluedart
- DTDC
- Customers are strongly advised to record a video while unboxing their order.
- This video will serve as essential evidence in case of any issues with damage, defects, missing items, or tampering, and will facilitate faster dispute resolution.
- Please ensure your shipping details are accurate and complete.
- In case of return due to an incorrect address or non-receipt, re-delivery will incur additional shipping charges, and delivery timelines may be extended.