Privacy Policy

Last updated: March 11, 2025

This Privacy Policy describes how The Zensage ("Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.thezensage.com (the "Site") or otherwise interact with us (collectively, the "Services"). By accessing or using our Services, you agree to the terms of this Privacy Policy.

Changes to This Privacy Policy

We may revise this Privacy Policy from time to time due to operational, legal, or regulatory updates. The revised policy will be posted on our Site with a new "Last updated" date.

What Personal Information We Collect

Depending on your interaction with the Site, we collect:

Information you provide directly:

  • Name, address, email, and phone number

  • Order and payment information

  • Account credentials (if applicable)

  • Any information you share via customer support

Information collected automatically (Usage Data):

  • IP address, browser type, device info

  • Interaction data via cookies and analytics tools

Information from third parties:

  • From Shopify and integrated vendors (e.g., payment gateways, ad platforms)

How We Use Your Information

We use your information to:

  • Fulfill orders and process payments

  • Communicate order updates and support queries

  • Improve our website and services

  • Detect and prevent fraud

  • Conduct marketing (if consented)

  • Comply with legal requirements

Cookies

We use cookies to:

  • Improve user experience

  • Save your preferences

  • Perform analytics

  • Run personalized ads (where applicable)

You may disable cookies in your browser, but this may limit some features.

Learn more about Shopify cookies

Disclosure of Personal Information

We may share your information with:

  • Vendors (e.g., Shopify, payment processors, shipping providers)

  • Marketing partners (only with consent)

  • Corporate affiliates within our group

  • Legal or regulatory authorities when required

  • In business transfers like mergers or acquisitions

Children's Privacy

Our Services are not intended for children. We do not knowingly collect data from individuals under 16 years of age. If you believe your child has provided us information, please contact us for deletion.

Your Rights

Depending on your location, your rights may include:

  • Access to your data

  • Correction of inaccurate data

  • Deletion of your information

  • Portability of your data

  • Restriction or withdrawal of consent

  • Appeal if a request is denied

You can exercise these rights by contacting us directly.

Data Retention & Security

We retain your information as long as necessary for the purpose it was collected or to meet legal obligations. While we implement strong measures to protect your data, no method is completely secure.

Third Party Links

Our Site may link to third-party sites. We are not responsible for their privacy policies, content, or data practices.

International Users

If you are located outside India, please note that your information may be transferred and processed in countries where we or our vendors operate. We use safeguards like Standard Contractual Clauses where required.

Complaints

If you have concerns about your privacy, contact us at the details below. Depending on your jurisdiction, you may also have the right to lodge a complaint with your local data protection authority.

Contact Us

Email: zensageap@gmail.com
Phone: +91 9428290963
Address: The Zensage, Athwagate, Surat 395001, India